Shipping and Payment

Payment

We accept payment with Visa, Mastercard and American Express.

 

Shipping*

We deliver to Finland, EU countries and Norway.

 

Delivery time

Cost

Finland pickup points

2 - 5 days

5,00€

Finland home delivery

2 - 5 days

11,60€

EU 

3 - 7 days

 15,00

 

Please note that during high season and sale, delivery times may be affected.

If you have any questions about shipping or payment, you can contact KN Collection customer service.

 

Delivery FAQs

Customer can choose at checkout whether they want the products to be delivered to home address or pickup points. 

 

How can I track my parcel?

As soon as your order is packed you’ll receive a shipment confirmation email with the delivery information and a link to track your order online. 

Undeliverable parcels

If we are unable to deliver your package, according to your chosen delivery option, it will automatically be returned to KN Collection warehouse.

Refunds

https://stripe.com/docs/refunds

Returns policy

Visit our returns page for more information.

* Delivery

All our deliveries are sent out using a courier service.

Our aim is to deliver all orders within the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability. Delivery will be made to the address provided.

Whist we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of courier actions which are beyond our control. Please contact us at info@kncollection.fi as soon as possible if you do not receive your goods within a reasonable time.

We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us. If we have to re-dispatch the order, if it has been returned to us, for reasons outside of our control there may be a charge. If a customer requires a parcel to be redirected because a wrong address has been given, there will be a redirect charge.

If the products we deliver to you are damaged or we have sent you incorrect goods or quantity, please contact us within seven days of delivery at info@kncollection.fi. Please do not sign for any packages that are damaged or opened.

Liability

If the goods we deliver to you are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.

If you do not receive the goods ordered within the date specified on the website we shall have no liability unless you notify us at our contract address within 14 days of ordering the goods.

We will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our Shop. The importation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Nothing in these Conditions is intended to limit any rights you may have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude liability for any death or personal injury resulting from our negligence.

Events beyond our control

Jorretuote OY – KN Collection has no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including without limitation, strikes, lock outs and other industrial action, breakdown of system or network access, flood, fire, explosion or accident.

If you have any questions about Shipping and Payment, please email us at

info@kncollection.fi. 

Size Guide
Place the string or tape around your head just above your ear all around your head across the mid-forehead, without holding  the tape too tightly.
 
O/S = One Size 
KN O/S
Centimetres 55 56 57 58 59 60 61 62
Size  S S/M M M/L L L/XL XL XL
UK Size 634 678 7 718 714 738 712 758
US Size 678 7 718 714 738 712 758 734
Inches 21,7 22 22,4 22,8 23,2 23,6 24 24,4

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